Service Desk Email: support@nmcourts.xyz

Service Desk Phone: 505-629-3291 (included after hours emergency assistance)

or call the specific court where the case resides.

Enter a ticket at the Judiciary Service Desk Portal.

• Hardware/Software General Support
• New User Requests
• Changes to Existing Users
• Electronic Data Exchange
• Error Message/Connection Issue
• Jury Management
• Odyssey
• Password Reset
• Report Requests
• Security Issues
• Video Arraignment
• Website Issues

Call Tyler Technologies at 1-800- 297-5377. Or you can email or chat with Tyler Technologies.

1. Go to https://support.nmcourts.xyz
2. Click “Sign in with Google” to log in.
   
3. Click “New Ticket”
   
4. Enter the Subject
5. Enter a Description
6. Select a Category (and sub category if applicable)
7. Add any additional attachments
8. Click “Create”
   

Download instructions for how to log a ticket in the Judiciary Service Desk.

Using your web browser, navigate to https://support.nmcourts.xyz; click on My Tickets tab at the top of the Service Portal page, or view the My Ticket section on the left side of the Service Portal page, or click on the link in the ticket confirmation email.

Information provided in the emails usually does not contain all the information we need to start working on your request. By collecting this information up front, we can more quickly start working on your request.

Yes. When you send a request through email, a staff member will review your request and then assign it to the right team or person. Entering a ticket through the Service Portal at https://support.nmcourts.xyz will immediately direct your request to the correct team or individual, resulting in quicker service.

The Service Desk staff member will be able to assist you with certain support requests, or will transfer you to the appropriate department to address your question/concern.

No. For assistance with Guide and File, Modria or ePay call Tyler Technologies at 1-800-297-5377. Or you can email or chat with Tyler Technologies at http://content.tylerhost.net/helpnm/selfhelp/national/